Exchange & Returns

Exchange, Return and Cancellation Policy for Look At That

Thank you for choosing Look At That! We strive to provide you with high-quality products and excellent customer service. Please take a moment to review our Exchange and Cancellation Policy outlined below.

Exchange Policy:

We accept exchanges within 3 days from the date of delivery.

The item(s) must be unworn, unwashed, and in the same condition as when received, with all original tags and packaging intact.

Exchanges are subject to product availability.

Return courier charges for exchanging incorrectly sized products will be borne by the customer. The return charge will be ₹100/- per product.

Process:

To initiate an exchange, please use the following link to submit your exchange request: https://lookatthat.in/apps/return_prime

Once your exchange request is approved, you will receive instructions on how to proceed with returning the item(s).

We will send you the replacement item(s) as soon as the returned item(s) are received and inspected.

Exceptions:

Customized or personalized items cannot be exchanged unless there is a manufacturing defect.

Cancellation Policy:

You can cancel your order within one hour from the time of purchase.

After the specified cancellation period, the order will be processed, and you will need to follow the exchange policy for any changes.

Process:

To cancel your order, please contact our customer service team via email or phone with your order details and the reason for cancellation.

If your order has not been shipped, we will cancel it and process a refund to your original payment method.

If your order has already been shipped, you will need to follow the exchange policy outlined above.

Refunds:

Refunds will be processed to the customer’s account as store credits in your Look At That store wallet OR you can request for a coupon code for the same.

Please allow up to 5-7 business days for the refund to be reflected in your store wallet.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact our customer service team immediately with your order details and photographic evidence of the issue.

We will work with you to resolve the problem by providing a replacement, exchange, or refund, depending on the circumstances.

Final Sale Items:

Certain items may be marked as "Final Sale," indicating that they are non-exchangeable and non-refundable. Please review product descriptions carefully before purchasing.

Points to note:

Please note that this Exchange and Cancellation Policy is subject to change without prior notice. We recommend visiting our website or contacting our customer service team for the most up-to-date information.

If you have any further questions or concerns regarding our Exchange and Cancellation Policy, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your satisfaction.

 

Return Policy

You can request a return for a defective product within 3 days of product delivery.

Process - To initiate a return request, please use the following link: https://lookatthat.in/apps/return_prime

Upon verification in accordance with our policy, store credits will be issued for returned items found to be unused and exhibiting the specified issues. These credits can be redeemed for future purchases on our website.

Additionally, please be aware that a ₹100 charge per product for return will be applied, as per the policy of the courier company.

It's important to note that this policy does not cover incorrect or negligent orders placed by customers, including requests related to fitting, size, color, or quality of the product.

Thank you for choosing Look At That! We appreciate your support.

Sincerely,

Look At That